Session:

Mini-Symposia: Computational Medicine Building and Applying Intelligent Systems in Health
Tuesday, March 02, 2004, 10.30 – 10.50

Session Chair:

Peter Kokol

Paper Title:

Application of Soft Systems Methodology in Waiting Line in Public Hospitals of Brazil

Author(s):

C. S. Arroyo, University of São Paulo
S. V. Walter Borges de Oliveira, University of São Paulo, Brazil
M. M. Borges de Oliveira, University of São Paulo, Brazil

Abstract:

The patients' selection in public hospitals of the Sistema Único de Saúde (Unique System of Health) has been presenting countless problems, as waiting lines and bad quality of the infrastructure, that brings the user's dissatisfaction. For a system analysis of this problem, this paper proposes the use of Soft System Methodology together with the queuing theory, to facilitate the understanding and to suggest possible options, which will result in the choice of the best solution and improvement of the service quality in this section.